Linux in call center - Part 1 of 2

I'm the CEO of an Infrastructure Management company Solution Enterprises based out of Pune with core competence in Linux & open source technologies. People usually are skeptical & reluctant to use linux as their operating system of choice. Traditionally linux has been a choice of techies & geeks. But let me assure that it's now an OS of the masses, with lot's of stability, user friendliness, secured & fun.