Web 2.0-based information systems, CRP (City Resource Planning), vendor-wikis, citizen-wikis and service-based city management would, in all possibility, be the drivers in Pune, if Dr. Anupam Saraph, its
newly- appointed chief information officer transforms his ideas into reality.
“Why can't we have citizens and other stakeholders participating in the city's development? All across the world, especially in the US, we are witnessing a change from product-based approach to service-based one,” said Saraph.