Strategies & Technologies for Transition: Key Role of Knowledge Management
The exponential rise in customer interactions is providing BPOs the opportunity to move beyond their traditional low-cost proposition. Customer Interaction Management backed up by sound knowledge management strategies is becoming a key priority for BPOs, contact centers and help desks. The event will explore how BPOs can use Customer Interaction Management and Knowledge Management strategies to excel in customer service, thus increasing their competitive positions and operating margins. In other words, helping BPOs transition from the traditional BPO services to the next higher order of value.
NASSCOM invites you to an exclusive meeting with industry and business leaders from corporate India on 14th March ’07 at the Sigma Hall, Hotel Chancery Pavilion, Residency Road, Bangalore.
Who should attend:
- CEOs and senior management
- COOs, CIOs and CTOs
- Knowledge Management Officers
- Process Heads
| Time | Activity |
| 1830 - 1900 hrs | Registration |
| 1900 - 1910 hrs | Welcome address by NASSCOM |
| 1910 - 1930 hrs | “Transforming BPOs to Knowledge-driven enterprises” Sanjay Singh - President & Country Manager, HP BPO India |
| 1930 - 1945 hrs | “Technologies for transformation in BPOs” Jon McNerney - VP International - Talisma |
| 1945 - 2030 hrs |
Panel discussion - Knowledge Management in BPOs
|
| 2030 - 2035 hrs | Closing Address by NASSCOM |
| 2035 onwards | Cocktail Dinner |
For registration please mail to bangalore@nasscom.in with the following details:
Name:
Designation:
Company:
Mobile:
Email:
For more information regarding the event please visit www.nasscom.in
Regards,
Kumar Thirumal.
